Nosotros stand up backside our products. All Canadian Down & Plume Visitor products feature a warranty confronting manufacturing defects from the engagement of buy, provided proper care is given to it and manufacturer's suggested care instructions accept been followed.

Warranty Details

  • The warranty catamenia varies by production. Y'all tin observe the warranty catamenia for your product on the production packaging or in the description on the production web-page.
  • The warranty is not transferable and express to repair or replacement only and in that location are no other expressed and implied warranties.
  • The warranty does not embrace shipping charges to Canadian Downwards & Plumage Company. If product is repaired or replaced under warranty, Canadian Down & Feather Company will cover the cost of shipping back to the customer.
  • If the damage is determined by Canadian Down & Plume Visitor to be the issue of normal wearable and tear, an accident, or corruption then repairs may be made at a reasonable toll.

How practise I register my warranty?Every production is packaged with a warranty card which is printed with a unique production ID. You can fill out the warranty carte du jour and postal service it to us at the address on the carte. Alternatively, you may register your warranty online, past filling out the form on this folio.

Here's where y'all tin can find the warranty card on the packaging, and where you lot tin find the product ID on the warranty carte:

It is of import that you retain your original purchase receipt, warranty card, and any labels and/or packaging. Y'all may be asked to nowadays these in social club to validate your warranty at time of service.

What is a manufacturing defect?
Any defect or impairment caused past the manufacturer (that's usa!) qualifies equally a manufacturing defect. It's important to audit your product carefully as presently every bit y'all receive it to identify any such defects. It's besides important to intendance for and protect your product properly. Failure to do then will invalidate the warranty.

For example, unfinished or loose seams, a missing corner loop, an empty department of a duvet, or a significantly leaky shell would be manufacturing defects.
Issues caused past the client such as normal clothing and tear, spills, stains, rips, down shifting with utilise, or shrinkage in the washing motorcar, are not covered nether warranty.

How practice I make a warranty claim?

If your product is defective or damaged, please email united states at info@canadiandownandfeather.com. Please provide your name, order number and a detailed clarification of the problem. Delight likewise attach photos of the product that illustrate the consequence as much as possible. It is very important that we receive observe of your claim via email before we receive the production to ensure it is directed to the correct person once information technology arrives.

Once we acknowledge receipt of the email, you lot may ship your product to the states at 135 St. Regis Crescent South, Toronto, ON M3J 1Y6 Attn: Warranty Department. Your warranty does not cover inbound aircraft. The customer is responsible for the shipping cost to Canadian Down & Feather Company.

We volition audit your product and notify yous of the resolution. If a manufacturing defect is identified, nosotros will repair or replace the product and send the product back to you at our cost. If the harm is determined past Canadian Downward & Feather Company to be the result of normal wear and tear, an accident, or abuse, nosotros may offer to repair the product at a reasonable cost and the render shipping will be paid by the customer.

Registration Form